Terms and Conditions

These terms and conditions set out the basis on which you can use our website and place orders.  By ordering goods, you are deemed to have understood and accepted these terms and conditions, as well as  our Privacy Notice.  We may change these terms and conditions without informing you so therefore it is up to you to check this page for any changes.

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

WHO ARE WE?

Seren Lifestyles Ltd is registered in England and Wales. Our company number is 10785268. Our registered office is Suite 3, Dorset House, 25 Duke Street, Chelmsford, Essex, CM1 1TB.  Our telephone number is 07900 980430. Our e-mail is jayne@serenlifestyles.co.uk

USE OF OUR WEBSITE

All materials, including images, illustrations, designs, site layout, photographs, written and other text are owned, controlled by or licenced to Seren Lifestyles Ltd.  Any use of this website or its contents, including copying it or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Seren Lifestyles Ltd.  You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way any of the contents of the site without the express, prior permission of Seren Lifestyles Ltd.

We may provide links to third parties that we believe may be of interest to you.  We do not control nor vet these websites, and cannot accept liability in respect of either the contents or your use of these websites.

Every effort is made to describe our products accurately, however the limitations of colour reproduction and the individual colour settings of your screen may mean that there are slight variations.  In addition, the natural materials used in many of our products might mean that there are variations in the finished article, especially in respect of our handmade wood items.

NO WARRANTIES OR LIABILITY

To the extent permitted by law, Seren Lifestyles Ltd gives no warranties in relation to the website. In particular with limitation, are any warranties regarding the accuracy of descriptions and illustrations of items on our website or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. Seren Lifestyles Ltd will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Seren Lifestyles Ltd’s site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, Seren Lifestyles Ltd will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Seren Lifestyle Ltd’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Seren Lifestyles to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is important that, as with all passwords and usernames, you keep them confidential at all times and do not share them with others.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

ORDER ACCEPTANCE AND CONTRACT

We will notify you by email to confirm receipt of your order.  Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability.  If something is out of stock we will let you know as soon as possible after your order has been placed.  We may contact you and offer you an alternative.  If you do not wish to accept this, we will provide a refund within 24 hours, using the same method you used for payment.  The contract for the sale of goods will be formed when we send an email confirmation of despatch of the goods.  Acceptance will be complete at the time we send this email.

CUSTOMER FEEDBACK

We welcome reviews of our products on the website and feedback on social media.  However, we may remove or report content that we determine to be unlawful, offensive, abusive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable.